After-hours emergency guide
This guide is for employers and helpers when Jaz Helpers is outside operating hours. For genuine emergencies, contact the appropriate emergency service immediately, do not wait for the agency to reopen.
Emergency first
Examples include unconsciousness, seizure, severe breathing difficulty, chest pain, stroke symptoms, major injury or heavy bleeding.
If there is a fire, heavy smoke, someone trapped, or another situation requiring rescue.
This includes physical violence, threats of harm, assault, forced confinement or any situation where a person does not feel safe.
If the helper is in distress but there is no immediate threat requiring 999, she may contact MOM's dedicated MDW helpline during its operating hours.
Other situations
If there is concern for her safety or she cannot be located, contact the Police and make a missing-person report. Keep the report details. Inform Jaz as soon as possible; MOM also requires the employer to notify/cancel the Work Permit within the prescribed timeframe if the helper remains missing.
Contact the Police immediately. Do not make arrangements independently before speaking with the authorities. MOM requires notification within 12 hours of learning of the helper's death. Inform Jaz as soon as practical so we can help with the administrative steps.
Do not leave the person alone if it is safe for you to stay. Remove immediate hazards only if safe. If there is imminent danger, injury or an attempt has occurred, call 995 and/or 999. Inform Jaz after emergency help has been activated.
This is generally not an after-hours agency emergency. Arrange medical review and message Jaz. The employer must notify MOM. If there is severe pain, heavy bleeding, fainting or another medical emergency, call 995.
If stolen, make a Police report. If simply misplaced, keep searching and message Jaz with the helper's details. We will guide you on replacement or MOM notification during operating hours.
Unless there is a safety concern, this is not an emergency. Keep communication calm, avoid making irreversible arrangements overnight, and message Jaz. We will advise on transfer, lodging or repatriation options during operating hours.
Separate the parties if emotions are high, avoid threats or physical confrontation, and document the issue. Message Jaz with a short factual summary. We will follow up when we reopen.
These matters should not use emergency services unless there is immediate danger. Keep records and wait for Jaz to reopen. Employment-related advice is also available from the Centre for Domestic Employees (CDE).
Arrange appropriate medical care through a GP, clinic or hospital as needed. Employers remain responsible for the helper's medical treatment. Use 995 only when the situation becomes life-threatening or serious.
Cooperate with the Police and keep the officer's name, station and case reference where available. Do not obstruct an investigation. Message Jaz with the factual details and we will assist with employment-related administration when we reopen.
Jaz operating hours
Messages will be attended to on the next working day. For genuine emergencies, contact the appropriate emergency service first. Jaz Helpers is not an emergency response service.
Please send us: employer name, helper name, what happened, whether Police/SCDF was contacted, any hospital/police reference, and a contact number.
Useful contacts
Important: This guide provides general after-hours direction only. Emergency services and government agencies make the final assessment of each case. If a situation appears life-threatening or unsafe, contact 995 or 999 rather than waiting for Jaz Helpers.
Send us a concise message with the key facts. We will respond during our next operating period.
