Privacy policy.

Most privacy policies are written to protect the company that wrote them. This one is meant to be read. We are a small licensed agency, and the questions we ask you are not idle: to put the right helper into your home we have to know something real about your household, including things you would not tell a stranger. So here is exactly what we ask for, why we need it, who else ever sees it, and what you can tell us to do with it.

If anything below is unclear, or you want to know what we hold on you, write to info@jazhelpers.sg and a person will answer you.

1. Who we are

This site is operated by Jaz Helpers Pte. Ltd. (UEN 202432100E), an employment agency licensed by Singapore's Ministry of Manpower under EA Licence 24C2490. Our registered office is at 1 Jalan Dusun #02-13, Singapore 329363. You can check our licence on the MOM directory at any time.

In this policy, "we", "us" and "our" mean Jaz Helpers Pte. Ltd.. We are the organisation responsible for the personal data described here, and we are the one you hold accountable for it.

2. The law that applies

The Personal Data Protection Act 2012 (the PDPA) governs how organisations in Singapore collect, use and disclose personal data. It is the regime we operate under, and this policy is written to meet it.

The PDPA requires every organisation to appoint at least one Data Protection Officer and to make that person's business contact information available. Ours is reachable at info@jazhelpers.sg, or by post at 1 Jalan Dusun #02-13, Singapore 329363, marked for the attention of the Data Protection Officer.

Because we are a licensed employment agency, the Employment Agencies Act and the conditions of our MOM licence also shape what we have to record and how long we have to keep it. Where those obligations and your preferences pull in different directions, we will tell you plainly which records we are required to keep.

3. What we collect

We collect personal data in the ways below, and only these.

The enquiry form on our contact page

If you fill in the form on our contact page, we receive what you type into it:

• your name, email address and WhatsApp number
• how you heard about us, and whether this is your first time hiring a helper
• your household composition: the number of adults, the number and ages of children under 16, whether there are elderly family members who need care, whether anyone at home lives with a medical condition, and whether you have pets
• your residence type
• any cultural or dietary requirements in your home
• your preferences for a helper, including nationality, age range, experience level, language, sleeping arrangement, off days and phone use
• your preferred start date
• a confirmation of whether your household meets MOM's minimum income guidance, and whether you receive caregiving subsidies or assistance, both of which affect eligibility
• anything you write in the remarks box

Nothing on that form is collected because it is nice to have. Section 4 explains what each part is for, and section 5 deals with the parts that touch on health.

The form to view our package details

Our package and pricing details are shared privately with families who enquire. To view them, you enter your name and your Singapore mobile number, and we receive both, together with which package you were looking at. We use them only to follow up on your enquiry. Your browser then keeps a small cookie for 30 days so you are not asked again. The cookie holds no personal data, only a signed note that the details were entered. If you choose light or dark mode on those pages, your browser keeps that choice in a second small cookie, which holds nothing else. Your browser also keeps the name and number you typed, on your own device only, so that for the next 30 days our household form can fill them in for you. We do not receive this copy. It is deleted when you send the household form, or on your first visit to this site after the 30 days, and clearing this site's data in your browser removes it at any time.

The call-back form

If you use the short form on this website to ask us to call you back, we receive your name, your Singapore mobile number, when you need help, and the page you sent it from. If you reached us from one of our Google ads, we also receive the reference code described below, with the advert campaign and ad group it belongs to. We use your name, your number and when you need help only to call or WhatsApp you back about your request. The page and any reference code, campaign and ad group show us which pages and adverts lead to requests. If our form service cannot take your request at that moment, it is written to our hosting provider's technical logs instead.

Conversations you start on WhatsApp

Most of our enquiries arrive by WhatsApp. If you message us there, we hold your number, the profile name you display, and the content of the conversation, including any photographs or documents you choose to send us.

Our WhatsApp number is connected to our own shared inbox, so that whichever member of our team is free can pick up your conversation and nobody has to ask you the same question twice. Your messages therefore reach both our office phone and that inbox. Please don't send us NRIC, passport or bank details on WhatsApp; when we need documents, we'll ask you to email them or bring them to our office.

If you would rather not use WhatsApp, email or call us instead and we will keep it there.

If you reach us by tapping one of our adverts on Facebook or Instagram, WhatsApp tells us which advert it was (its name and reference number), and we note that with your conversation so we know which adverts help people find us.

If you reach us from one of our Google ads, the WhatsApp message our button prepares for you ends with a short reference code, such as “(Ref JH-4K7P-A)”. It tells us which advert, and which search words, led you to us, and we note it with your conversation. It contains nothing about you, and you can delete it before you press send. If you use our call-back form instead, the same code is sent with your request.

The chat box on this website

When you use the chat on our website, we keep your messages, your name (we ask for it before the chat starts), any email address or phone number you choose to share in them, and the page you started the chat on. During office hours, a new chat gets one automatic welcome message from our chat assistant. To prevent abuse, we also keep a coded form of your internet address for 7 days. Chats are stored by our service provider, Supabase, in Singapore, and reach the same shared inbox as our WhatsApp conversations.

Our chat assistant uses an AI service (Anthropic) to help prepare and send replies, which may process your messages outside Singapore. Please don't share NRIC, passport or bank details in the chat.

Standard server logs

Like any website, this one is served by a hosting provider that keeps ordinary technical logs: the IP address a request came from, the browser and device type, which pages were requested, and when. These are used to keep the site running, secure and fast. Our hosting provider also gives us a privacy-friendly count of visits and of which links and buttons are used, for example whether people prefer to reach us on WhatsApp or through a form. It does not use cookies, it does not build a profile of you, and it records nothing you type.

Google Analytics, and our Google ads

We use Google Analytics to understand how families use this site: which pages they visit, how they arrived (for example from a Google search or one of our Google ads), the kind of device and browser they use, their approximate location at city level (worked out from the internet address, which Google does not keep), and which of our buttons they tap, such as WhatsApp, the enquiry form, the call-back form or our phone number. It never records what you type into a form or a message, and we never send it your name, email address or phone number. Google Analytics keeps small cookies on your device (named _ga) to tell one visit from the next.

We also advertise on Google search. When you arrive from one of our Google ads, we count whether that visit led to an enquiry, so that we know which adverts help families find us and can stop paying for the ones that do not. Google can count this without cookies. If you allow ad measurement cookies, Google also keeps a small cookie (named _gcl) that remembers the ad click for up to 90 days.

We have switched off the features that would use any of this to advertise to you: there is no remarketing (adverts that follow you around the web), no Google signals and no ad personalisation. Nothing from this site is used to build an advertising profile of you.

Your choice. Ad measurement cookies stay off unless you allow them. You can change either setting at any time under “Cookie settings” at the bottom of every page, and switching off site analytics means nothing from this site is sent to Google at all. Your browser's own cookie settings, and Google's opt-out add-on, work too.

4. Why we collect it

We use what you give us for these purposes:

• To shortlist suitable candidates. Household size, care needs, residence type, dietary and cultural requirements and your start date are what turn a general search into a shortlist of helpers who can actually do the work in your home.
• To answer and follow up on your enquiry. By WhatsApp, phone or email, whichever you used to reach us, or by phone or WhatsApp if you asked us to call you back. We keep your conversation in our shared inbox so that any of our team can continue it, and, if you have said yes to it, send you reminders about your own enquiry or placement on WhatsApp. You can tell us to stop at any time by replying STOP.
• To arrange a placement, if you go ahead. Preparing the service agreement and employment contract, work permit applications, the required insurance and the required medical examination.
• To meet our obligations as a licensed employment agency. MOM requires agencies to keep proper records of the placements they handle, and we keep ours.
• To handle a replacement, a complaint or a dispute about a placement we were involved in.

Plainly: we do not sell your details, we do not pass them to other agencies to market to you, and we do not add you to a mailing list about anything unrelated to your enquiry unless you have told us we may. If you have, you can tell us to stop at any time and we will.

5. Health related household details

Some of what we ask sits close to health information: whether an elderly parent needs help moving around, whether someone at home lives with a medical condition, whether a child has a particular need. We ask because a caregiving match cannot honestly be made without it.

A helper who is told at the interview that she will be supporting a family member after a stroke can say yes or no with her eyes open. A helper who discovers it in week two usually leaves, and your household is back at the beginning. That is the whole reason the question is on the form.

6. Who else sees your data

We use a small number of outside providers to run the site and the enquiry process. They handle your data on our instructions, for the purposes above, and for nothing else.

• Formspree. The enquiry form on our contact page, the short form you complete to view our package details, and the call-back form are submitted through Formspree, a form handling service based in the United States, which relays each submission to our own email inbox. Your answers, including your name and mobile number, therefore pass through, and are stored by, that service.
• WhatsApp and Meta. If you choose to talk to us on WhatsApp, that conversation runs on WhatsApp's infrastructure. Meta's own terms and privacy policy apply to it as well as ours. For the copy of your messages that reaches our shared inbox, Meta acts on our behalf and keeps it for up to 30 days. If that is not acceptable to you, email or call us and we will keep everything off WhatsApp.
• Our WhatsApp connection partner, 360dialog GmbH, Germany. An official WhatsApp partner that passes messages between WhatsApp and our shared inbox, under a data processing agreement with us.
• Our shared inbox. Your WhatsApp conversation, and any photographs or documents in it, are stored in a database run by Supabase in Singapore, in a system built and operated for us by AETHR. Members of our team read it with their own login; AETHR and Supabase can reach it only to keep the system running, on our instructions.
• Our website hosting provider. It serves the pages you are reading and keeps the technical logs described in section 3.
• Google (Google Asia Pacific Pte. Ltd.). It runs Google Analytics and our Google ads, as described in section 3. It receives the visit details described there, never what you type into a form or a message, and processes them under Google's data processing terms with us.
• Candidate helpers, and only as far as needed. A helper being considered for your household is told what she needs in order to assess whether the role suits her, as described in section 5. Where a helper is still overseas, the counterpart agency or training centre working with her may see the same limited summary.
• The parties a placement or renewal legally requires. If you proceed, that means MOM through its systems, the insurer for the required insurance, and the clinic for the required medical examination.
• Authorities and advisers. Where the law requires disclosure, or where we need professional advice about a dispute.

Some of these providers process data outside Singapore: Formspree in the United States, our website hosting provider, which runs this website's forms in the United States, Meta's WhatsApp servers in several countries, our WhatsApp connection partner in the European Union, and Google, mainly in the United States. Where that happens, the PDPA requires us to make sure your data receives protection comparable to the standard the PDPA sets. We do that through written agreements that bind each provider to use your data only on our instructions, keep it secure and delete it when it is no longer needed, and we do not use a provider we cannot say that about.

7. How long we keep it

We keep personal data for as long as there is a reason to, and then we stop.

• Enquiries that do not become a placement. We keep these while we are still in contact and for a reasonable period afterwards, so that if you come back to us in a few months we are not asking you the same questions from scratch. After that they are deleted or anonymised.
• Placements we handled. We keep the placement record for as long as the Employment Agencies Act, the conditions of our MOM licence, and our tax and accounting obligations require us to, and for as long as we may need it to answer a question about that placement.
• WhatsApp conversations. These are kept on our office phone and in our shared inbox. In the inbox, conversations that do not lead to a placement are deleted 12 months after your last message. Conversations about a placement are kept with the placement record, for as long as the rules above require.
• Google Analytics. Visit data is kept for 14 months and then deleted automatically. The cookies on your device expire by themselves (the analytics cookie after up to two years, the ad measurement cookie after 90 days), and you can clear them at any time.

If you ask us to delete something we are legally required to keep, we will tell you what we have to retain and why, rather than quietly ignoring the request.

8. How we protect it

Access is limited to the people actually handling your enquiry or your placement. Staff accounts and devices are password protected, this site is served over an encrypted connection, and paper documents stay in the office.

In our shared inbox, each member of our team signs in with their own account, and message previews don't appear on their phones' lock screens.

No system is perfectly secure and we are not going to pretend otherwise. If a data breach occurs that is likely to cause you significant harm, the PDPA requires us to notify the Personal Data Protection Commission and the people affected, and we will do that.

9. Your rights, and how to use them

Under the PDPA you can ask us to do three things.

• Access. Ask what personal data we hold about you, and how it has been used or disclosed in the year before your request.
• Correction. Tell us something we hold is wrong and ask us to fix it.
• Withdrawal of consent. Withdraw your consent to our use of your data, with reasonable notice.

To do any of these, email info@jazhelpers.sg or write to us at 1 Jalan Dusun #02-13, Singapore 329363, marked for the Data Protection Officer. Tell us what you want and give us enough detail to find your record. We may ask you to confirm who you are before we hand anything over, which is a protection for you rather than an obstacle.

On WhatsApp specifically. Reply STOP in our WhatsApp chat and we will not send you any further messages unless you write to us again. Telling us by phone, email or in person works just as well. If you ask what we hold about you, our answer includes the copy of your WhatsApp conversation in our shared inbox.

We aim to respond within 30 days. If we need longer, we will tell you when to expect an answer. The PDPA allows a reasonable fee for an access request; if one applies, we will tell you what it is before we do the work.

Two honest caveats. Withdrawing consent usually means we can no longer look for a helper for you or support a placement in progress, and we will explain that consequence before acting on it. And some records we must keep even after withdrawal, because the law requires it.

If you are not satisfied with how we have handled your request, you can raise it with the Personal Data Protection Commission of Singapore.

10. Changes to this policy

If our practices change, this page changes with them and the date at the top is updated. Where a change materially affects how we use data you have already given us, we will tell you rather than leaving you to notice a new date. This version was last updated on 8 November 2026.

11. How to reach us

For anything on this page, including access, correction and withdrawal requests, contact our Data Protection Officer.

Our terms of use cover what this website is and is not, and how anything we publish here relates to an actual placement.